Return policy

At Supergin Store, we aim to ensure your satisfaction with every purchase. Please carefully read our return policy, as all return requests will be handled according to these guidelines.

Eligibility for Returns

We accept returns (exchange for a new product or refund) within 30 days of the delivery date. After this period, we reserve the right to decline return requests.

To qualify for a return, the following conditions must be met:

  • The product must remain in its original, unused condition.
  • The product must appear as new, without any signs of wear or use.
  • The product must have a defect caused by us, such as:
    • Damaged during shipping.
    • Poor-quality printing.

Non-Returnable Issues

We do not accept returns for the following:

  • Incorrect size or color selected by the customer.
  • Incorrect shipping address provided by the customer.
    (All claims will be verified based on the initial order details provided by you.)

Steps to Request a Return

Step 1: Submit Your Request

Send your request to Support@superginstore.com, including:

  1. Your Order Number.
  2. Your request (Refund or Exchange for a new product).
  3. Clear photos and videos showing the defect.
    • Ensure the evidence is clear, highlights the issue, and displays the product design to verify it was purchased from Supergin Store.

Step 2: Wait for Our Review

  • After receiving your request, we will evaluate the evidence and send a response via email.
  • Check your inbox frequently (including spam/junk folders) for our reply.
  • If the evidence is insufficient, we may ask for additional proof. Respond promptly to avoid delays.

Step 3: Resolution

  • If your return is approved:
    • For Refunds:
      • We will process your refund within 3 business days to your original payment method.
    • For Exchanges:
      • Provide the details of the replacement product (size, color, shipping address, etc.) via email.

Important Notes

  • Refund Amount: Refunds cover the product value only, excluding shipping fees.
  • Refunds will be processed within 3 business days once approved.

In Case of Delayed or Missing Refunds

  1. Double-check your bank account or payment method.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you still haven’t received your refund after completing the steps above, contact us at Support@superginstore.com.

Contact Us

If you have any questions or need further assistance, feel free to contact us: